Job Description
Join our exclusive hiring event for Weekend Customer Service Representatives in Denver! At Apex Solutions Group, we're seeking passionate individuals to deliver exceptional customer experiences during high-demand weekend shifts. This role offers competitive pay, comprehensive benefits, and rapid career growth in a dynamic tech support environment. Perfect for those seeking work-life balance with weekend schedules.
Responsibilities
- Resolve customer inquiries via phone, email, and chat channels
- Process orders, returns, and account modifications accurately
- Document interactions in CRM systems while maintaining data integrity
- Collaborate with technical teams to resolve escalated issues
- Meet performance metrics for resolution time and customer satisfaction
- Participate in weekend team training sessions
Qualifications
- 1+ years customer service experience in tech or retail
- Exceptional verbal/written communication skills
- Proficient in CRM platforms (Salesforce/Zendesk)
- Ability to work independently in remote settings
- Flexibility for weekend shifts (Sat/Sun 6AM-2PM)
- High school diploma or equivalent required