Job Description
Join our dynamic team at Urban Hospitality Group and enjoy a work-life balance with exclusive Saturday and Sunday shifts! We're seeking passionate hospitality professionals to deliver exceptional guest experiences during our busiest weekend periods. This is your opportunity to thrive in a fast-paced environment while maintaining a weekday schedule that fits your lifestyle. Our Seaport District location offers stunning waterfront views and a vibrant work culture. Enjoy competitive pay, comprehensive training, and career growth opportunities within our expanding portfolio of premium properties.
Responsibilities
- Deliver exceptional customer service to weekend guests across all touchpoints
- Manage check-in/check-out processes with precision and efficiency
- Coordinate with cross-functional teams to ensure seamless weekend operations
- Handle guest inquiries and resolve issues promptly using problem-solving skills
- Maintain pristine property standards and uphold brand excellence
- Process payments and manage financial transactions accurately
- Collaborate with weekday staff to maintain operational continuity
Qualifications
- Minimum 1 year of hospitality or customer service experience
- Availability to work every Saturday and Sunday (6am-2pm or 2pm-10pm)
- Strong communication and interpersonal skills
- Ability to multitask effectively in a high-volume environment
- Basic knowledge of reservation systems and property management software
- Flexible attitude and ability to adapt to changing circumstances
- High school diploma or equivalent; hospitality certification preferred
- Valid Massachusetts driver's license may be required for errands