Job Description
Join our award-winning call center team in Chicago! We're hosting an exclusive hiring event for motivated individuals seeking immediate full-time opportunities. No experience necessary – we provide comprehensive training and career growth paths. Enjoy competitive pay, flexible scheduling options, and a supportive team environment. Apply now and start your customer service career today!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve customer inquiries regarding products, services, and account information
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics for call quality and resolution time
- Collaborate with team members to resolve complex issues
- Adhere to company policies and compliance standards
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and active listening skills
- Ability to type 30+ WPM with accuracy
- Comfortable using computers and multiple software systems
- Positive attitude and problem-solving mindset
- Must be available for evening/weekend shifts
- Pass background check and drug screening