Job Description
Start your career TODAY with Fort Worth Connect Solutions! We're urgently hiring motivated individuals for immediate call center positions in Fort Worth, TX. No experience required – we provide comprehensive training and offer competitive benefits including health insurance, 401(k), and paid time off. Join our award-winning team and enjoy flexible scheduling, career advancement opportunities, and a vibrant workplace culture.
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve customer inquiries, complaints, and technical issues
- Document interactions accurately in CRM systems
- Meet performance metrics for call quality and resolution time
- Collaborate with team members to improve service delivery
- Adhere to company protocols and regulatory requirements
Qualifications
- High school diploma or equivalent (GED)
- Strong verbal communication and active listening skills
- Ability to multitask in fast-paced environments
- Basic computer proficiency and typing skills (30+ WPM)
- Flexible availability including evenings/weekends
- Positive attitude and problem-solving mindset
- Pass background check and drug screening