Job Description
Join our award-winning call center team in Jacksonville, FL! We're hiring immediately for motivated individuals to deliver exceptional customer experiences. Enjoy competitive pay, comprehensive training, and a supportive work environment with opportunities for advancement.
Why Choose Us?
- Immediate start date available
- Health benefits and retirement plans
- Performance-based bonuses
- Modern, collaborative workspace
- Free parking and convenient downtown location
Responsibilities
- Handle high-volume inbound/outbound customer calls with professionalism
- Resolve inquiries regarding products, services, and billing
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve service standards
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent (GED)
- Minimum 1 year customer service experience
- Excellent verbal/written communication skills
- Ability to type 35+ WPM with accuracy
- Strong problem-solving abilities
- Comfortable working in fast-paced environments
- Must pass background check/drug screening