Job Description
Join Our Award-Winning Team Today!
CustomerConnect Solutions is seeking dynamic Call Center Agents for immediate full-time positions in Wichita, KS. No experience necessary – we provide comprehensive training! Enjoy competitive pay, flexible scheduling, and a supportive work environment. Start your career in customer service with one of Kansas's top-rated employers.
Why Choose Us?
- Immediate start date
- Comprehensive paid training
- Health benefits after 60 days
- Performance-based bonuses
- Career advancement opportunities
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed daily performance metrics (calls handled, resolution rates)
- Collaborate with team members to improve service quality
- Adhere to company compliance policies and procedures
- Participate in ongoing training and development sessions
Qualifications
- High school diploma or equivalent required
- Strong communication and active listening skills
- Basic computer proficiency (typing 25+ WPM)
- Ability to work in a fast-paced environment
- Customer service mindset (previous experience a plus)
- Reliable transportation and punctuality
- Must pass background check and drug screening
- Flexibility to work evenings/weekends as needed