Job Description
Are you ready to kickstart your career in customer service? Apex Support Solutions is hosting a massive Hiring Event in Detroit, MI, dedicated to filling immediate openings for Call Center Representatives. We are also actively recruiting for roles in California.
We are looking for energetic individuals who want to work in a dynamic, supportive environment. Whether you are looking for your first job or a career change, our comprehensive training programs make it easy to get started. Don't miss this opportunity to join a team that values your growth and rewards your hard work.
Why Join Us?
- Immediate Start Opportunities available for qualified candidates.
- Competitive pay with performance-based bonuses.
- Comprehensive health, dental, and vision insurance.
- Retirement savings plan (401k) with company match.
- Career advancement paths within a national organization.
Responsibilities
- Answer inbound and outbound customer inquiries with a focus on satisfaction and retention.
- Resolve customer issues and complaints efficiently using established problem-solving techniques.
- Process orders, updates, and account information accurately in our CRM systems.
- Identify sales opportunities and cross-sell products/services to meet departmental targets.
- Maintain a high level of professionalism during every customer interaction.
- Collaborate with team leads to improve service quality and operational efficiency.
Qualifications
- High school diploma or equivalent required.
- Excellent verbal communication and active listening skills.
- Basic computer literacy and typing proficiency (40+ WPM).
- Ability to work in a fast-paced, high-volume call center environment.
- Willingness to work flexible shifts, including evenings and weekends.
- Valid ID and authorization to work in the United States.