Job Description
Join our award-winning team at Pacific Connect Solutions! We're seeking motivated individuals to fill immediate call center positions in Seattle. Enjoy competitive pay, comprehensive benefits, and a supportive work environment. No experience necessary—full training provided. Start your career in customer service today!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve customer inquiries regarding products, services, and billing
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics for call volume and resolution time
- Collaborate with team members to improve service quality
- Adhere to company policies and regulatory compliance
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and active listening skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency with typing skills (25+ WPM)
- Positive attitude and customer-centric mindset
- Reliable transportation and flexible schedule availability
- No prior experience required—training provided
- Must pass background check and drug screening