Job Description
Join our dynamic team at Customer Connect Solutions and launch your customer service career in San Antonio! We're seeking enthusiastic Call Center Representatives to join our award-winning support team immediately. Enjoy competitive pay, comprehensive benefits, and a supportive work environment with growth opportunities. No experience necessary—full training provided!
Why Join Us?
- Immediate start date
- Health, dental, and vision insurance
- Paid time off and holiday pay
- 401(k) with company match
- Career advancement programs
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries regarding products, services, and billing
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution rate)
- Collaborate with team members to improve processes
- Participate in ongoing training sessions
- Uphold company compliance and security protocols
Qualifications
- High school diploma or equivalent (GED)
- Strong verbal communication skills in English
- Basic computer proficiency (typing 30+ WPM)
- Ability to work flexible shifts (evenings/weekends)
- Positive attitude with problem-solving aptitude
- Pass background/drug screening
- Authorization to work in the US