Job Description
Join our award-winning customer service team in the heart of Manhattan! NYC Connect Solutions is seeking passionate Call Center Representatives for immediate full-time positions. We offer competitive pay, comprehensive benefits, and a dynamic work environment where your voice matters. No experience necessary – we provide paid training and career growth opportunities. Start earning immediately while making a difference in customers' lives.
Responsibilities
- Handle inbound/outbound customer calls with empathy and professionalism
- Resolve inquiries, complaints, and technical issues using CRM systems
- Meet/exceed performance metrics (call handling time, resolution rate)
- Document interactions accurately and maintain detailed customer records
- Collaborate with team members to ensure seamless service delivery
- Adhere to compliance protocols and data security standards
- Participate in ongoing training programs to enhance product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- Authorized to work in the United States
- Excellent verbal communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Strong problem-solving and conflict resolution abilities
- Flexible availability including evenings/weekends
- Previous customer service/call center experience a plus
- Type 35+ WPM with strong attention to detail