Job Description
Join our award-winning customer service team in Oklahoma City and start your career today! We're seeking energetic Call Center Representatives to handle inbound/outbound calls for Fortune 500 clients. Enjoy competitive pay, comprehensive benefits, and a dynamic team environment. Immediate start positions available – no experience necessary! We provide paid training and flexible scheduling options. Work with industry-leading technology while developing valuable career skills. Bonus opportunities for bilingual candidates!
Responsibilities
- Handle 50-80 daily calls for customer inquiries, billing questions, and technical support
- Utilize CRM software to document interactions and maintain accurate records
- Resolve customer issues efficiently with first-call resolution methodology
- Meet/exceed performance metrics including CSAT scores and handle time
- Participate in ongoing training programs to enhance product knowledge
- Collaborate with team members to share best practices and improve processes
Qualifications
- High school diploma or equivalent (GED)
- Strong communication skills with clear articulation
- Ability to navigate multiple computer systems simultaneously
- Previous customer service experience preferred but not required
- Typing speed of 30+ WPM with high accuracy
- Reliable internet connection for potential remote work options
- Flexible availability including evenings and weekends