Job Description
Start your career today with Omaha Connect Solutions! We're urgently hiring motivated individuals for immediate full-time Call Center Representative positions. No experience necessary – we provide comprehensive paid training! Enjoy competitive pay, benefits eligibility, and a supportive team environment. Join our award-winning customer service team and make a difference in our community.
Responsibilities
- Handle high-volume inbound/outbound customer calls with professionalism
- Resolve customer inquiries, complaints, and technical issues
- Document all interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution rates)
- Collaborate with team members to improve service delivery
- Adhere to company policies and compliance regulations
Qualifications
- High school diploma or equivalent required
- Strong communication & active listening skills
- Ability to type 25+ WPM with accuracy
- Customer service mindset with problem-solving aptitude
- Reliable transportation to downtown Omaha location
- Flexible availability including evenings/weekends