Job Description
Join our dynamic team at Oakland Connect Solutions as an immediate hire Call Center Representative! We're seeking motivated individuals to deliver exceptional customer experiences with comprehensive paid training. No prior experience required – we provide all tools for success in a supportive, fast-paced environment. Enjoy competitive pay, flexible scheduling, and opportunities for growth in our state-of-the-art Oakland facility.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team to improve customer satisfaction
- Adhere to company policies and compliance standards
- Actively participate in ongoing training programs
Qualifications
- High school diploma or equivalent (GED)
- Strong verbal communication skills
- Basic computer proficiency (typing 30+ WPM)
- Ability to multitask in fast-paced settings
- Positive attitude with problem-solving mindset
- Reliable transportation to Oakland, OH facility
- Available for flexible shifts (including weekends)
- Pass background check/drug screening