Job Description
Join our dynamic team at Global Connect Solutions for an exclusive hiring event in Baltimore! We're seeking passionate Customer Service Representatives to join our award-winning call center immediately. Enjoy competitive pay, comprehensive benefits, and career advancement opportunities in a supportive, fast-paced environment.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Meet/exceed daily performance metrics (call quality, resolution rates)
- Maintain detailed customer interaction records in CRM systems
- Collaborate with team members to enhance service delivery
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 1 year customer service experience
- Exceptional verbal/written communication skills
- Proficient in multitasking and time management
- Ability to navigate multiple software systems simultaneously
- Strong problem-solving and conflict resolution abilities
- Availability for flexible shifts including evenings/weekends