Job Description
Join our award-winning customer service team in Charlotte, NC! We're seeking enthusiastic individuals for immediate full-time call center roles with competitive pay and rapid onboarding. No experience necessary – we provide comprehensive training and career growth opportunities. Enjoy flexible schedules, performance bonuses, and a vibrant team environment. Start your career journey today with one of Charlotte's top-rated employers!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve customer inquiries regarding products/services using CRM systems
- Meet/exceed daily performance metrics (call volume, resolution time)
- Document interactions accurately in customer databases
- Collaborate with team members to improve service quality
- Participate in ongoing training programs
- Adhere to company policies and compliance standards
Qualifications
- High school diploma or equivalent required
- Strong communication and active listening skills
- Basic computer proficiency (typing, navigation)
- Ability to work in a fast-paced environment
- Positive attitude with problem-solving mindset
- Reliable transportation to Charlotte office
- Flexible availability (including weekends/shifts)
- Background check and drug test required