Job Description
Join our dynamic team at TechConnect Solutions as an immediate-hire Chat Support Specialist! We're seeking tech-savvy communicators to deliver exceptional customer experiences through real-time chat channels. This contract position offers flexible remote work with competitive pay and rapid onboarding. Help resolve technical inquiries, troubleshoot software issues, and become the digital face of our brand. Perfect for detail-oriented individuals ready to start immediately in the vibrant Charlotte market.
Responsibilities
- Respond to customer inquiries via live chat with average response time under 60 seconds
- Resolve technical issues for SaaS products using troubleshooting protocols
- Document all interactions in CRM systems with precision and attention to detail
- Collaborate with tier-2 support teams for complex escalations
- Maintain 95% customer satisfaction score through empathetic communication
- Adhere to company compliance standards for data security
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 6 months customer service experience via digital channels
- Typing speed of 60+ WPM with 95% accuracy
- Proficient in Zendesk, Intercom, or similar chat platforms
- Strong problem-solving abilities with technical aptitude
- Available for immediate start and flexible scheduling
- Fluent written communication in English (Spanish bilingual a plus)