Job Description
About Us: Columbus Connect Solutions is a rapidly growing customer experience innovator based in Ohio. We're seeking passionate individuals to join our remote support team and deliver exceptional service to clients nationwide.
Why Join Us? Enjoy competitive pay, flexible remote work, comprehensive training, and career advancement opportunities. Start your journey with us today!
Responsibilities
- Deliver real-time chat support to resolve customer inquiries within 60 seconds
- Maintain detailed case notes and documentation in CRM systems
- Collaborate with cross-functional teams to escalate complex issues
- Meet performance metrics including CSAT scores and resolution rates
- Continuously update product knowledge through training modules
- Identify trends and provide feedback for service improvements
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience (chat support a plus)
- Exceptional written communication skills (grammar, clarity, tone)
- Minimum 50 WPM typing speed with 95% accuracy
- Reliable high-speed internet and quiet home office setup
- Must reside in Columbus, OH or surrounding area
- Ability to work flexible shifts including weekends