Job Description
Join our award-winning call center team in Fresno and launch your career immediately! We're seeking passionate Customer Service Representatives to deliver exceptional experiences for our Fortune 500 clients. Enjoy competitive pay, comprehensive benefits, and a vibrant team environment. No experience required – full training provided!
Why Choose Us?
- Immediate start dates (interviews happening today!)
- Comprehensive paid training program
- Health, dental, and vision benefits
- Tuition reimbursement opportunities
- Career advancement pathways
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries and technical issues
- Document interactions in CRM systems accurately
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Collaborate with team members on complex cases
- Adhere to compliance and security protocols
- Participate in ongoing coaching sessions
Qualifications
- High school diploma or equivalent
- Strong communication and active listening skills
- Ability to type 30+ WPM
- Basic computer proficiency
- Flexible schedule availability (evenings/weekends)
- Passion for helping others
- Reliable transportation to Shaw Ave location
- Positive attitude and resilience