Job Description
Join our dynamic team at PhillyConnect Solutions as an Immediate Hire Customer Service Representative! We're seeking passionate individuals to deliver exceptional support to our Philadelphia-based clients. This is your chance to launch your career in customer service with full-time benefits and growth opportunities. Our modern downtown office offers a collaborative environment where your voice matters.
Why Join Us? Competitive compensation, comprehensive training, and a commitment to work-life balance. We value diversity and welcome candidates from all backgrounds. Apply today and start your rewarding career journey tomorrow!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve billing, technical, and account-related issues efficiently
- Document interactions accurately in our CRM system
- Collaborate with team members to maintain service quality standards
- Identify opportunities to improve customer experience processes
- Participate in ongoing training to enhance product knowledge
- Meet daily performance metrics for response time and resolution rate
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years of customer service experience in a fast-paced environment
- Exceptional verbal/written communication skills in English
- Proficiency with CRM software and Microsoft Office Suite
- Strong problem-solving abilities with attention to detail
- Ability to multitask and prioritize under pressure
- Positive attitude with a passion for helping others
- Must be authorized to work in the US immediately