Job Description
Join Baltimore's fastest-growing customer service team! We're urgently hiring dedicated professionals to deliver exceptional support experiences. Enjoy competitive pay, comprehensive benefits, and immediate start opportunities. Perfect for career changers and experienced agents alike – no long waiting periods!
Why Choose Us? Flexible scheduling, paid training, advancement opportunities, and a supportive team environment. We value your unique skills and offer pathways to leadership roles.
Responsibilities
- Handle inbound/outbound calls with empathy and professionalism
- Resolve customer inquiries via phone, email, and chat
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to enhance service delivery
- Adapt to product knowledge updates and process changes
Qualifications
- High school diploma or equivalent
- 6+ months customer service/call center experience
- Excellent verbal/written communication skills
- Proficient in typing (35+ WPM)
- Ability to navigate multiple software systems
- Flexible availability (including weekends/holidays)
- Positive attitude under pressure