Job Description
Join our award-winning customer service team at Apex Connect Solutions! We're seeking passionate individuals to deliver exceptional support experiences for Fortune 500 clients. Enjoy immediate start opportunities, comprehensive training, and career growth pathways in our dynamic work environment.
Our Denver and NYC hubs offer competitive benefits, flexible scheduling, and a collaborative culture focused on professional development. If you thrive in fast-paced settings and possess strong problem-solving skills, we want you on our team!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with 95% satisfaction rate
- Resolve technical issues using CRM systems and troubleshooting protocols
- Process orders, returns, and account modifications with 99% accuracy
- Document interactions and maintain detailed case histories in Salesforce
- Collaborate with technical escalation teams for complex issue resolution
- Meet/exceed KPIs for handle time, first contact resolution, and quality scores
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or call center experience
- Proficiency with CRM software (Salesforce preferred)
- Exceptional verbal/written communication skills
- Ability to multitask in high-pressure environments
- Basic technical troubleshooting knowledge
- Available for evening/weekend shifts as needed