Job Description
We are thrilled to announce a massive Hiring Event for Local Customer Service Representatives in Raleigh, NC and Florida. We are seeking driven individuals who want to join a dynamic team and start working immediately. If you have excellent communication skills and a passion for helping others, this is your chance to advance your career with a top-tier organization.
In this role, you will be the primary point of contact for our clients, ensuring their needs are met with professionalism and efficiency. We provide comprehensive training and a supportive environment to help you succeed from day one.
Responsibilities
- Provide exceptional customer support via phone, email, and live chat.
- Resolve customer inquiries and complaints in a timely and professional manner.
- Update customer records and maintain accurate documentation in the CRM system.
- Collaborate with cross-functional teams to resolve complex issues.
- Identify opportunities to upsell products or services.
- Ensure all service level agreements (SLAs) are met efficiently.
Qualifications
- High school diploma or equivalent required.
- Previous customer service experience is preferred but not mandatory for immediate hires.
- Strong verbal and written communication skills.
- Proficient with computers and navigating web-based platforms.
- Ability to work in a fast-paced, high-volume environment.
- Must be legally authorized to work in the United States.