Job Description
Join our dynamic team as an immediate hire Chat Support Specialist! We're seeking tech-savvy communicators to deliver exceptional customer experiences through live chat. This fully remote position offers flexible hours and rapid onboarding for qualified candidates. Help shape our digital support landscape while advancing your career in customer experience.
Responsibilities
- Handle 50+ daily customer inquiries via live chat with <60s response time
- Resolve technical issues using knowledge base and ticketing systems
- Document interactions in CRM with detailed resolution notes
- Collaborate with Tier 2 support for complex escalations
- Maintain 95% customer satisfaction score through empathetic communication
- Identify trends for process improvement opportunities
Qualifications
- 2+ years customer service experience in digital channels
- Proficient in Zendesk, Intercom, or similar chat platforms
- Type 60+ WPM with 98% accuracy
- Strong troubleshooting skills for software/hardware issues
- Available to work evenings/weekends (flexible scheduling)
- Quiet home office with high-speed internet
- Passion for resolving customer challenges