Job Description
Join our award-winning customer service team in San Jose and start your career immediately! We're seeking dynamic individuals to deliver exceptional client experiences through inbound/outbound calls. Enjoy competitive pay, comprehensive training, and rapid career advancement in a modern, tech-driven environment. No experience required – we provide all necessary tools and certifications.
Responsibilities
- Handle 50-75 daily inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries, billing issues, and technical support requests
- Document interactions accurately in CRM systems while maintaining HIPAA compliance
- Meet/exceed performance metrics (AHT, CSAT, FCR) through continuous improvement
- Collaborate with team leads to optimize call workflows and customer journeys
- Participate in quarterly training sessions to enhance product knowledge
- Identify cross-sell opportunities to contribute to revenue targets
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 6 months customer service experience (call center background a plus)
- Exceptional communication skills with clear articulation
- Ability to navigate multiple software systems simultaneously
- Proven problem-solving abilities under pressure
- Flexible availability including weekends and holidays
- Basic computer proficiency with typing speed of 35+ WPM
- Must pass background check and drug screening