Job Description
Join ConnectNow Solutions and start earning tomorrow! We're hiring passionate Call Center Agents for immediate openings in Oakland, CA. Enjoy daily pay, competitive hourly rates, and comprehensive training. No experience necessary – we provide all tools for success in a supportive, high-energy environment. Key Benefits: Daily pay via direct deposit, flexible scheduling, performance bonuses, and career advancement opportunities. Our Team: We're a fast-growing customer service leader committed to employee growth and work-life balance.
Responsibilities
- Handle 50+ inbound/outbound calls daily to resolve customer inquiries
- Utilize CRM software to document interactions and maintain accurate records
- Meet/exceed performance metrics (call handling time, resolution rates)
- Follow scripted protocols while maintaining personalized customer service
- Identify upsell opportunities and promote company services
- Participate in ongoing training to enhance product knowledge
- Collaborate with team members to improve service quality
Qualifications
- High school diploma or equivalent (GED accepted)
- Minimum 30 words per minute typing speed
- Strong verbal communication and active listening skills
- Basic computer proficiency (Windows, internet navigation)
- Ability to work flexible shifts including evenings/weekends
- No prior call center experience required
- Positive attitude and problem-solving mindset
- Reliable transportation to our Oakland office