Job Description
Join our award-winning customer support team in Kansas City and start immediately! We're seeking motivated individuals to deliver exceptional service to our Fortune 500 clients. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment with opportunities for rapid advancement. No experience necessary – we provide paid training!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution rates)
- Collaborate with team members to optimize workflows
- Participate in ongoing training programs
- Adhere to company policies and compliance standards
Qualifications
- High school diploma or equivalent (GED)
- Strong verbal communication skills
- Ability to type 30+ WPM
- Reliable internet connection for remote options
- Flexibility to work rotating shifts (including weekends)
- Problem-solving aptitude and patience
- Positive attitude with customer-first mindset
- Ability to pass background check