Job Description
Join our dynamic team at CustomerFirst Solutions and kickstart your career in customer service! We're seeking motivated Call Center Agents for immediate weekend shifts in Fort Worth, TX. Enjoy competitive pay, comprehensive training, and a supportive environment where your skills make a real impact. Perfect for career changers or professionals seeking flexible schedules with weekend availability. Apply today and start earning next week!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries regarding products, services, and account information
- Document interactions accurately in CRM systems while maintaining data integrity
- Meet/exceed performance metrics including call quality and resolution times
- Collaborate with team members to enhance customer experience
- Adhere to company policies and regulatory compliance standards
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent (GED)
- Minimum 6 months customer service or call center experience
- Exceptional verbal communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Strong problem-solving and conflict resolution abilities
- Weekend availability (Saturday/Sunday shifts required)
- Typing speed of 35+ WPM with high accuracy
- Must pass background check and drug screening