Job Description
Join our dynamic team as a Call Center Agent with immediate weekend shift openings in Raleigh, NC! We're seeking energetic professionals to deliver exceptional customer experiences while enjoying competitive pay and flexible scheduling. No experience required – comprehensive training provided!
Why Join Us?
• Competitive hourly wages + performance bonuses
• Weekend shift premium pay ($22/hour)
• Comprehensive paid training
• Modern downtown Raleigh facility
• Career advancement opportunities
• Health/dental benefits (full-time)
• Free parking & transit reimbursement
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries, process orders, and troubleshoot technical issues
- Maintain detailed customer records in CRM systems
- Meet/exceed performance metrics (call time, resolution rates)
- Collaborate with team leads to improve service quality
- Adhere to compliance protocols and data security standards
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent (GED accepted)
- Strong communication and active listening skills
- Ability to multitask in fast-paced environment
- Basic computer proficiency (typing 30+ WPM)
- Flexibility to work weekends (Sat/Sun 10am-6pm)
- Customer service mindset (retail/food service experience a plus)
- Reliable transportation to downtown Raleigh location
- Pass background/drug screening