Job Description
Join our award-winning call center team in Tampa with immediate openings! We're seeking motivated individuals to deliver exceptional customer experiences while enjoying competitive pay, flexible scheduling, and comprehensive benefits. No experience required – full training provided!
Why Work With Us?
- Sign-on bonus of $500 for qualified candidates
- Health, dental, and vision insurance from Day 1
- Tuition reimbursement program
- Clear career advancement path
- Modern downtown Tampa office with free parking
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team to improve service standards
- Adhere to compliance protocols (HIPAA, PCI-DSS)
Qualifications
- High school diploma or equivalent (GED accepted)
- Strong communication skills (written/spoken English)
- Ability to type 30+ WPM with accuracy
- Comfortable with multitasking in fast-paced environment
- Reliable transportation to downtown Tampa location
- Pass background check and drug screen
- Must be available for evening/weekend shifts