Job Description
Join our dynamic team at ConnectSolutions Inc. and launch your career in customer service! We're seeking motivated Call Center Representatives to start immediately in our Philadelphia office. Enjoy competitive pay, comprehensive training, and a supportive environment where your growth is prioritized. Immediate openings available for candidates ready to make an impact.
Responsibilities
- Handle inbound/outbound customer inquiries with professionalism and empathy
- Resolve customer issues efficiently using CRM systems
- Document interactions accurately in compliance with company protocols
- Meet/exceed performance metrics for call quality and resolution times
- Collaborate with team members to improve service delivery
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent (college preferred)
- Minimum 6 months customer service experience
- Strong communication and active listening skills
- Ability to type 35+ WPM with high accuracy
- Proficient in Microsoft Office and CRM software
- Flexible schedule availability (including evenings/weekends)
- Positive attitude and problem-solving mindset