Job Description
Join our dynamic team at CustomerConnect Solutions Inc. and kickstart your career immediately! We're seeking passionate Call Center Representatives to deliver exceptional customer experiences from our state-of-the-art San Jose facility. Enjoy competitive pay, comprehensive training, and a supportive work environment designed for growth. No experience required – we provide all the tools you need to succeed!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve service delivery
- Adhere to company policies and regulatory requirements
Qualifications
- High school diploma or equivalent
- Strong communication and active listening skills
- Ability to type 30+ WPM with accuracy
- Proficient in basic computer applications
- Customer service mindset with problem-solving aptitude
- Flexible availability (including weekends/evenings)
- Must pass background check and drug screening