Job Description
Join our dynamic team at NexaConnect Solutions and kickstart your career with an immediate start opportunity! We're seeking motivated Call Center Representatives for weekend shifts in Nashville, TN. Enjoy competitive pay, comprehensive training, and a supportive work environment where your contributions make a real impact. Perfect for students, career changers, or those seeking flexible weekend schedules. Apply today and start earning this weekend!
Responsibilities
- Handle inbound/outbound customer inquiries with professionalism and empathy
- Resolve customer issues efficiently using CRM systems and knowledge bases
- Meet/exceed performance metrics including call quality and resolution times
- Document interactions accurately in customer relationship management software
- Collaborate with team members to ensure seamless customer experiences
- Adhere to company policies and regulatory compliance standards
- Participate in ongoing training to enhance product knowledge and skills
Qualifications
- High school diploma or equivalent required
- Minimum 6 months customer service or call center experience preferred
- Strong communication and active listening skills
- Ability to multitask and navigate multiple software systems
- Weekend availability (Saturday/Sunday shifts) is mandatory
- Proficient in typing with 30+ WPM accuracy
- Problem-solving mindset with attention to detail
- Must pass background check and drug screening