Job Description
Join our elite customer support team in Charlotte, NC and start immediately! We're seeking dedicated professionals for our night shift chat support positions. Enjoy competitive pay, comprehensive training, and a dynamic remote-friendly work environment. Be the voice of our brand while assisting customers with technical inquiries, order tracking, and product solutions. This role offers rapid onboarding and flexible scheduling to accommodate your lifestyle.
Responsibilities
- Deliver exceptional customer service via real-time chat platforms
- Resolve technical issues, billing inquiries, and product questions
- Maintain detailed customer interaction records in CRM systems
- Collaborate with technical teams to escalate complex issues
- Meet daily performance metrics for response time and resolution
- Contribute to process improvement initiatives
- Adhere to company security protocols and privacy standards
Qualifications
- Minimum 6 months customer service experience
- Exceptional written communication skills (type 50+ WPM)
- Proficiency with chat tools (Intercom, Zendesk, LiveChat)
- Ability to multitask in fast-paced environments
- Reliable high-speed internet connection
- Strong problem-solving and conflict resolution abilities
- Flexibility to work nights (10 PM - 6 AM EST)
- US work authorization required