Job Description
Join TechConnect Solutions, a fast-growing tech innovator, as an immediate-start Chat Support Specialist. We're seeking tech-savvy communicators to deliver exceptional customer experiences through our live chat platform. This remote-friendly contract role offers competitive pay, flexible scheduling, and full training. Help shape the future of digital customer support while advancing your career in Austin's thriving tech scene.
Why Join Us?
- Competitive hourly rates with performance bonuses
- Comprehensive paid training and certification
- Flexible remote work with optional Austin office access
- Clear path to full-time opportunities
Responsibilities
- Resolve customer inquiries via live chat with 95%+ satisfaction rate
- Master product knowledge for SaaS platform troubleshooting
- Maintain detailed case documentation in CRM systems
- Collaborate with engineering teams to escalate technical issues
- Proactively identify process improvements for efficiency
- Support 24/7 rotational schedule including weekends
Qualifications
- Minimum 1 year customer support experience
- 70+ WPM typing accuracy with professional tone
- Proficiency in Zendesk/Intercom or similar platforms
- Strong troubleshooting skills for web applications
- Ability to handle 3-5 concurrent chats efficiently
- Must start within 48 hours of offer acceptance
- Authorized to work in the US without sponsorship