Job Description
Join our elite customer support team and start your career immediately! ClientFirst Solutions is hiring passionate Chat Support Specialists in Denver, CO for immediate full-time roles. You'll be the frontline hero resolving customer inquiries via live chat, ensuring exceptional experiences while working in a dynamic, tech-forward environment. No experience? No problem! We provide comprehensive training and competitive benefits including health insurance and 401K matching. Ready to launch your career? Apply today and start within 48 hours!
Responsibilities
- Deliver instant, high-quality support to customers via live chat platform
- Resolve technical inquiries, billing questions, and product issues efficiently
- Maintain detailed documentation of customer interactions and resolutions
- Collaborate with cross-functional teams to escalate complex cases
- Meet/exceed performance metrics for response time and satisfaction scores
- Contribute to knowledge base articles and process improvements
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 50 WPM typing speed with exceptional written communication
- Proficiency in CRM software and chat support tools
- Ability to multitask in fast-paced digital environments
- Strong problem-solving skills with customer-first mindset
- Previous customer service experience (chat/email preferred)
- Must be available for flexible shifts including evenings/weekends