Job Description
Join our award-winning team as a Chat Support Specialist with immediate start availability! We're seeking dynamic professionals to deliver exceptional customer experiences through live chat during night shifts. Enjoy competitive pay, comprehensive training, and opportunities for career growth while supporting clients across Charlotte, NC and Georgia. Work remotely with flexible scheduling and a supportive, tech-forward environment.
Responsibilities
- Deliver real-time customer support via live chat with 95%+ satisfaction metrics
- Resolve technical inquiries, billing issues, and product usage questions
- Maintain detailed case documentation in CRM systems for seamless handoffs
- Collaborate with tier-2 support to escalate complex issues
- Adhere to SLA standards for response time and resolution efficiency
- Continuously update product knowledge through internal training modules
- Participate in weekly performance reviews and improvement initiatives
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 1 year customer service experience (chat support preferred)
- Typing speed of 60+ WPM with 98% accuracy
- Proficiency with Zendesk, Salesforce, or similar CRM platforms
- Exceptional written communication and conflict resolution skills
- Reliable high-speed internet and quiet home office setup
- Availability to work 8-hour night shifts (11 PM - 7 AM EST)