Job Description
Join ConnectCare Solutions as a Part-Time Customer Service Representative and make an immediate impact! We're seeking passionate individuals to deliver exceptional support to our diverse client base. With flexible scheduling and comprehensive training, this role offers a seamless onboarding process for those ready to start right away. Enjoy a dynamic team environment where your problem-solving skills and empathy will shine while helping customers resolve inquiries efficiently.
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and service-related issues using CRM systems
- Document interactions accurately in Salesforce and maintain detailed case notes
- Collaborate with technical teams to resolve complex customer escalations
- Meet/exceed performance metrics for resolution time and customer satisfaction
- Participate in ongoing product training to maintain service excellence
Qualifications
- High school diploma or equivalent; college degree preferred
- 6+ months of customer service experience in high-volume environments
- Proficiency with CRM platforms (Salesforce/Zendesk) and MS Office Suite
- Exceptional communication skills with active listening abilities
- Ability to multitask in fast-paced settings while maintaining composure
- Strong problem-solving skills with attention to detail
- Available to work flexible shifts including evenings/weekends