Job Description
Join GlobalConnect Solutions as a Customer Service Representative and launch your career immediately! We're seeking energetic professionals to deliver exceptional support during weekend shifts in Columbus, OH. Enjoy competitive pay, comprehensive training, and a dynamic team environment. Perfect for candidates seeking work-life balance with Saturday/Sunday hours. Start this week!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service issues with empathy and efficiency
- Document interactions in CRM systems while maintaining accuracy
- Collaborate with support teams to escalate complex cases
- Meet/exceed performance metrics for resolution time and satisfaction
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or call center experience
- Exceptional verbal/written communication skills
- Proficiency with CRM software (Salesforce/Zendesk)
- Ability to work independently in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- Flexibility to work weekends (Sat/Sun 8am-8pm)