Job Description
Join our award-winning team and start earning weekly! Premier Support Solutions is seeking dynamic Customer Service Representatives for immediate openings in Boston, MA. Enjoy competitive pay, comprehensive benefits, and a supportive environment. We also have opportunities available in Florida – mention both locations when applying!
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account issues using CRM tools
- Document interactions and maintain detailed case records
- Meet/exceed performance metrics (call quality, resolution time, CSAT)
- Collaborate with cross-functional teams for complex escalations
- Participate in ongoing product knowledge training
Qualifications
- Minimum 1 year customer service experience
- Proficient in Microsoft Office and CRM platforms
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- High school diploma or equivalent (college preferred)
- Flexible availability including evenings/weekends