Job Description
Join our award-winning customer service team and start earning immediately with weekly paychecks! We're seeking passionate individuals to deliver exceptional support experiences for Fortune 500 clients in Boston's thriving tech hub. Enjoy flexible scheduling, comprehensive training, and career advancement opportunities in a modern downtown workspace. No experience necessary – we provide all tools for success!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95% satisfaction rate
- Process transactions and update accounts in real-time CRM systems
- Collaborate with technical teams to resolve complex escalations
- Document interactions accurately in Salesforce and Zendesk
- Meet daily KPIs for call volume and resolution time
- Participate in monthly product knowledge workshops
- Identify upsell opportunities during customer interactions
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 6 months customer service experience
- Proficiency in Microsoft Office and CRM platforms
- Excellent verbal/written communication skills
- Ability to work rotating shifts including weekends
- Spanish fluency a significant plus
- Proven problem-solving abilities
- Must pass background check and drug screening