Job Description
Join our dynamic team at Apex Solutions Group and make an immediate impact! We're seeking passionate Customer Service Representatives to join our Seattle-based operations starting within 48 hours. This role offers competitive compensation, comprehensive benefits, and a supportive environment where your contributions are valued. If you excel in problem-solving and thrive in fast-paced settings, this is your opportunity to launch or advance your career in customer excellence.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve customer issues using CRM systems while maintaining high satisfaction scores
- Process orders, returns, and service requests with 100% accuracy
- Document all interactions in Salesforce while adhering to data privacy standards
- Collaborate with support teams to resolve complex escalations
- Identify upsell opportunities through needs-based consultations
- Participate in ongoing training to master product knowledge
Qualifications
- Minimum 1 year experience in customer service or call center environment
- Proficient with CRM platforms (Salesforce preferred)
- Exceptional verbal/written communication skills
- Ability to multitask in high-pressure situations
- High school diploma or equivalent (college degree preferred)
- Available for flexible shifts including evenings/weekends
- Valid Washington state work authorization
- Typing speed of 45+ WPM with 95% accuracy