Job Description
Join our award-winning call center team in Philadelphia and kickstart your career immediately! Pennsylvania Customer Solutions is seeking enthusiastic Customer Service Representatives to handle inbound calls for our Fortune 500 clients. No experience required – we provide comprehensive paid training and career advancement opportunities.
Why Join Us?
- Immediate start with flexible scheduling options
- Comprehensive benefits package (medical/dental/vision)
- Performance-based bonuses and incentives
- Modern downtown office with free parking
- Clear career path to leadership roles
Responsibilities
- Handle high-volume inbound customer inquiries via phone and email
- Resolve billing, technical, and service-related issues efficiently
- Document interactions accurately in CRM systems
- Meet/exceed daily performance metrics (call quality, resolution time)
- Collaborate with team leads to improve customer experience
- Participate in ongoing training and skill development
- Maintain strict confidentiality of customer data
Qualifications
- High school diploma or equivalent (college preferred)
- Excellent verbal communication and active listening skills
- Ability to type 30+ WPM with accuracy
- Strong problem-solving and conflict resolution abilities
- Reliable transportation and punctuality
- Basic computer proficiency (Windows, browsers)
- Positive attitude and resilience under pressure
- Availability for evening/weekend shifts (as needed)