Job Description
Are you ready to kickstart your career today?
Apex Contact Solutions is seeking dedicated professionals to join our growing team in Philadelphia. We are looking for individuals who are eager to start immediately and excel in a fast-paced environment. As a vital link between our clients and their customers, you will play a crucial role in delivering exceptional service.
Why Join Us?
- Immediate Start: Don't wait weeks for a start date. Begin contributing today.
- Competitive Pay: Earn between $18.00 and $22.00 per hour.
- Comprehensive Training: We provide full paid training to ensure your success.
- Growth Opportunities: Clear pathways for advancement within the company.
Apply now to secure your position in our elite customer service team!
Responsibilities
- Handle Inbound/Outbound Calls: Manage a high volume of customer inquiries professionally and efficiently.
- Resolve Issues: Address customer concerns, troubleshoot problems, and provide accurate information regarding products and services.
- Maintain Records: Document all customer interactions and transactions accurately in the CRM system.
- Follow Guidelines: Adhere to company scripts, quality assurance standards, and call center protocols.
- Upsell & Cross-sell: Identify opportunities to suggest additional services to meet sales targets.
Qualifications
- Education: High school diploma or GED required.
- Experience: Previous call center or customer service experience is preferred but not mandatory for the right candidates.
- Communication: Excellent verbal and written communication skills with a friendly, professional tone.
- Computer Skills: Basic computer proficiency and typing speed of 35+ WPM.
- Availability: Must be available to work flexible shifts, including weekends and holidays.
- Location: Must reside in or be willing to commute to Philadelphia, PA.