Job Description
Join our award-winning customer support team and start earning weekly pay immediately! NexCare Solutions is seeking passionate Customer Service Representatives in San Francisco to deliver exceptional experiences for our Fortune 500 clients. This is your chance to launch a rewarding career with rapid growth opportunities, comprehensive benefits, and a supportive culture that values your contributions.
What We Offer:
- Weekly pay with direct deposit
- Comprehensive health/dental/vision insurance
- Paid training and certification programs
- Performance-based quarterly bonuses
- Flexible scheduling options
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service issues with empathy and efficiency
- Document interactions in Salesforce CRM with 99% accuracy
- Meet/exceed KPIs: 25+ calls/day, 90% CSAT score
- Collaborate with tech team on product improvement feedback
- Maintain HIPAA compliance for healthcare clients
- Participate in weekly team training sessions
Qualifications
- Minimum 1 year customer service experience
- Proficiency with CRM systems (Salesforce/Zendesk)
- Typing speed: 50+ WPM with 98% accuracy
- Strong conflict resolution and de-escalation skills
- Available for evening/weekend shifts (4x10 schedule)
- High school diploma; college degree preferred
- US work authorization and background clearance