Job Description
Join our award-winning customer service team and launch your career in one of America's fastest-growing call centers! We're seeking motivated individuals for immediate full-time positions in Charlotte, NC. No experience necessary – we provide comprehensive paid training and career growth opportunities. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment where your voice matters.
Why Choose Us?
- Immediate start dates available
- Comprehensive paid training program
- Health, dental, and vision benefits
- Tuition reimbursement assistance
- Performance-based bonuses
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve customer inquiries regarding products, services, and billing
- Document interactions accurately in CRM systems
- Meet daily performance metrics (call volume, quality scores)
- Collaborate with team members to improve service delivery
- Adhere to company policies and regulatory compliance
Qualifications
- High school diploma or equivalent (required)
- Strong verbal communication skills
- Basic computer proficiency
- Ability to work flexible shifts including evenings/weekends
- Customer-focused mindset with problem-solving aptitude
- Reliable transportation to our Charlotte facility
- Pass background check and drug screening