Job Description
Join Illinois Connect Solutions as a Full-Time Call Center Representative and kickstart your career immediately! We're seeking dynamic professionals to deliver exceptional customer experiences across diverse industries. Our state-of-the-art downtown Chicago facility offers a collaborative environment with competitive benefits and growth opportunities. Perfect for career changers or those seeking rapid advancement in customer service.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries using CRM systems and knowledge bases
- Meet/exceed performance metrics (call volume, quality scores)
- Document interactions accurately in Salesforce and Zendesk
- Collaborate with support teams for complex issue resolution
- Participate in ongoing product training and coaching
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 6 months customer service experience
- Strong typing skills (40+ WPM) and computer proficiency
- Excellent verbal communication and active listening abilities
- Ability to work flexible shifts (including evenings/weekends)
- Positive attitude with problem-solving mindset
- Background check and drug test required