Job Description
Join Illinois Connect Solutions and kickstart your career in customer service! We're seeking motivated individuals for immediate full-time call center positions in Chicago. Enjoy competitive pay, comprehensive benefits, and a supportive team environment. No experience necessary – we provide paid training!
Why Join Us?
- Immediate start available
- Health/dental/vision insurance
- 401(k) with company match
- Paid time off & holidays
- Career advancement opportunities
Responsibilities
- Handle inbound/outbound customer calls with professionalism
- Resolve customer inquiries and concerns efficiently
- Document interactions in CRM systems accurately
- Meet performance metrics (call volume, quality scores)
- Collaborate with team members to improve service
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent
- Strong communication skills (written/spoken)
- Ability to type 30+ WPM
- Customer service mindset
- Reliable internet connection for remote work
- Flexible availability (including weekends)
- Must pass background check