Job Description
Join our dynamic team at Apex Solutions Group and launch your career in customer service! We're seeking motivated individuals for immediate full-time call center positions in Portland, OR. Enjoy competitive pay, comprehensive benefits package, and a supportive work environment designed for growth. No experience necessary – we provide paid training to set you up for success. Apply today and start earning tomorrow!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries and technical issues efficiently
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to enhance service delivery
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent required
- Strong communication and active listening skills
- Ability to multitask in fast-paced environment
- Basic computer proficiency (MS Office, CRM tools)
- Positive attitude and problem-solving mindset
- Reliable transportation to downtown Portland office
- Flexible availability including evenings/weekends