Job Description
Join our award-winning customer service team in Portland and start immediately! We're seeking energetic individuals to deliver exceptional support experiences for Fortune 500 clients. Enjoy competitive pay, comprehensive benefits, and career advancement opportunities in a dynamic downtown environment.
Why Apply?
- Same-week onboarding available
- Health, dental, and vision insurance
- Tuition reimbursement program
- Paid training and certifications
- Modern collaborative workspace
Responsibilities
- Handle inbound/outbound calls with empathy and professionalism
- Resolve customer inquiries and technical issues
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (CSAT, FCR, AHT)
- Collaborate with team leads on process improvements
- Participate in weekly skill-building workshops
- Maintain product knowledge through continuous learning
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Exceptional verbal/written communication skills
- Proficient in Windows and CRM software
- Type 35+ WPM with high accuracy
- Ability to work flexible shifts (including weekends)
- Positive attitude under pressure
- Pass background check and drug screening