Job Description
Join our award-winning team at Global Customer Solutions as a Full-Time Call Center Representative! We're seeking dynamic individuals to provide exceptional customer experiences for Fortune 500 clients. This immediate-start opportunity offers competitive compensation, comprehensive training, and career advancement paths in a supportive environment.
Our Columbus, Ohio facility features modern workspaces, flexible scheduling options, and performance-based bonuses. Enjoy free parking, health benefits, and paid time off while building valuable skills in communication, problem-solving, and conflict resolution.
Responsibilities
- Handle high-volume inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding billing, technical support, and service features
- Document interactions accurately in CRM systems while maintaining data integrity
- Meet/exceed KPIs including call resolution time (target: <180 sec) and customer satisfaction scores
- Collaborate with cross-functional teams to escalate complex issues
- Participate in continuous improvement initiatives for service quality
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Minimum 45 WPM typing speed with 95% accuracy
- Proficiency in CRM platforms (Salesforce/Zendesk experience a plus)
- Exceptional verbal communication and active listening skills
- Ability to work flexible shifts including evenings/weekends
- U.S. work authorization and clean background check